Privacy Policy
At Concept Distributing, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using our website, placing an order, or contacting our team.
Clear Information About How Your Data Is Handled
We collect personal information only where it is needed to support orders, customer service, website functionality, and communication with our customers.
Information We Collect
We may collect personal information that you provide directly to us when you place an order, submit a contact form, request support, or communicate with our team. This may include your name, email address, phone number, billing address, shipping address, and other order related details.
We may also collect certain technical information when you visit our website, such as your browser type, device information, pages viewed, and general usage data. Cookies and similar technologies may also be used to help improve website performance and user experience.
How We Use Your Information
We use your information to operate our business and provide a better customer experience. This may include processing orders, arranging shipping, confirming fitment or product availability, responding to questions, sending order updates, and improving our website and services.
- Process orders, payments, and customer service requests
- Communicate about products, shipping, service, or account related matters
- Improve website functionality, support, and customer experience
- Maintain records for administrative, legal, or operational purposes
Payments and Data Security
We take reasonable steps to protect personal information through appropriate administrative, technical, and physical safeguards. Payment information is processed securely through third party payment providers and is handled according to their systems and security practices.
While no online system can guarantee absolute security, we work to reduce risks and use trusted tools and service providers to help protect customer information.
Sharing of Information
We do not sell or rent your personal information. We may share information only where necessary to operate our business and serve customers effectively.
- With payment processors and service providers that support transactions
- With shipping or delivery partners when fulfilling orders
- With website, hosting, or technical support providers where required
- Where disclosure is required by law or needed to protect legal rights
Cookies and Website Usage
Our website may use cookies and similar tools to improve browsing, remember settings, understand visitor activity, and support site performance. These tools help us better understand how visitors use the website and how we can improve usability.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.
Your Choices and Rights
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion where appropriate and permitted by law. You may also opt out of promotional communications at any time.
If you have questions about your personal information or want to make a privacy related request, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Concept Distributing.
Address
4 - 2120 Paramount Crescent, Abbotsford BC V2T 6A5
Phone
What This Policy Covers
This page explains how Concept Distributing handles personal information collected through website visits, contact forms, customer support, and online orders.
Personal Information
Details such as your name, email, address, phone number, and order related information.
Order Processing
Information used to process purchases, arrange shipping, and provide support.
Website Usage
Cookies and technical data may be used to improve website performance and usability.
Your Privacy Choices
- Request access to the information we hold about you.
- Ask for corrections to inaccurate or outdated information.
- Request deletion where appropriate and legally permitted.
If your business uses additional tools such as analytics, email marketing, or customer accounts, this policy should be reviewed and expanded to match those features exactly.